Policies & Terms

Authenticity GUARANTEE

We guarantee the authenticity of the brands and products that we stock both in our physical locations and on this website. We will NEVER sell products on Amazon, Ebay or other mass-market distribution platforms because we cannot control the product once it leaves our hands. It is important to us that you receive the exact product that you purchased from us, not a copycat, secondhand, or knock-off product. Due to these strict controls we regret that we cannot except returns and suggest trying out a sample before making a full-bottle purchase.

RETURNS & EXCHANGES

Fine Fragrances

ALL SALES FINAL. We do not accept opened product for returns, except in special circumstances. Any issues that you may have with your order will be evaluated on a case-by-case basis. We offer exchange or store credit for returns of defective product only. Samples are designed to help customers evaluate scents that they might want to later purchase as a full bottle. Samples are non-refundable and non-returnable.  

Candles & Accessories

We will accept returns within 30 days of purchase as long as the product is unopened, undamaged, and unused. Once we receive the product back to our warehouse or store we will provide you a full refund.

Please contact us at hello@indiehousefragrances.com with any concerns regarding your purchase.

FULFILLMENT & SHIPPING

We ship within the continental United States through USPS, UPS and FedEx. Orders are filled as they are received within 24-48 hours of receipt, major holidays excluded.

Please notify us of any defect within 14 days of receiving your order, as anything outside this window may no longer be valid for replacement.

If your order is $500 or over, we require a signature on delivery. You have the ability to leave a signed release for your carrier if you are not at your address during delivery hours. For detailed instructions, please visit the carrier website as directed on your confirmation email.

If you have any questions or concerns, please contact us hello@indiehousefragrances.com

Orders under $100                                 USPS & UPS Ground*         varies

Orders over $100                                   FedEx & UPS Ground*       Free

Samples-only Orders                           USPS First Class*                   $5
(Does not include Sample Sets)

*Ship times vary. All products ship from Atlanta, Georgia. We currently do not ship to international addresses, Alaska, Hawaii or PO Boxes. All Express orders (3 Day, 2 Day, Next Day) must be placed by 12 noon EST to be shipped same business day.

WORKSHOP POLICIES

for our workshop policies and an overview of the workshop experience, please review the FAQ located HERE

DISCLAIMER