all of the details
How does it work?
Our Sampling experience is designed to allow you the time and space to experience different scents to be sure that they work with your lifestyle. We want you to love every scent that you purchase from us.
We have found that most people really like 2-3 different scents, and just need to wear them to determine the best fit.
Our Sample Sets allow you to choose any 3 scents and wear them for 30 days. Anytime in the 30 day period, you are welcome to use the credit code that you receive in your email to purchase a full-sized bottle of $49+ either in-store or online.
Please note that samples are designed to allow our guests the opportunity to test a scent to see if they want to purchase the full bottle, therefore we will only fulfill ONE sample of a specific fragrance per person. Not all brands participate in this program so we apologize if something you would like to try is not available. While you are welcome to purchase multiple sets, please note that only one $10 credit can be used at a time and cannot be combined with any other promotions or discounts.
Credits cannot be stacked to use in a single purchase. Only one credit can be entered at checkout, and it will only work once. We cannot refund your credit if you change your mind after the transaction is complete.
If you visit our store to make your purchase, you will need to bring your offer code and inform us that you are using a code BEFORE the transaction starts.
The code has no cash value and cannot be redeemed for cash.
What if I don’t love any of them? Do I get my money back?
The fragrances that we offer are curated into "moods" that help to guide our guests to scents that are going to have similar profiles. We have also tried to give the best written description of each fragrance that we can, in consultation with the individual creators. Because we believe that scent will smell a bit differently on skin than on paper, we created this experience to help our guests discover how the scent will wear for them.
If you chose 3 scents that just don't make your eyes sparkle, you are welcome to use your credit to purchase either another sample set, or on any purchase of $49 or more. We regret that we cannot accept product back and issue refunds as fragrance is a beauty product which cannot be resold by law for safety reasons.
You are always welcome to contact us for recommendations & tips at: firstname.lastname@example.org
What do I do if my bottle won’t spray?
Sometimes the pump sprayers on 2mL bottles need to be primed for a few minutes before they will spray. They are somewhat sassy in that way. If you get one that just won't cooperate, send us a quick note at: email@example.com and we will give you some next steps.
Why aren’t Samples free?
We are a small, independent business. Our mission is to deliver an exceptional customer experience and we believe that allowing you to wear the products on your skin will allow YOU to make the best decisions for YOU. There are many overhead costs associated with offering this service and we minimize this by capturing some of that cost in charging a small amount for the sample set and then offering you a generous credit on your full purchase.
The credit will expire after 30 days because we need to account for it from a bookeeping perspective.
We do send FREE SAMPLES with orders over $75 of scents that we think you might enjoy based on the products that you purchased.